Important updates for you ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 
Important updates for you
To view in browser, click here.
Kaiser Permanente
Committed to caring for you and your community
The current situation with the coronavirus is touching lives across the country and around the world. No one is immune to the challenge we face — even those of us who are physically healthy.

If you’re feeling the emotional and mental weight of this moment, you’re not alone. It’s natural for stress and anxiety to build up right now, whether you’re wondering what to do if you feel sick or you’re stressed about how to get and pay for care.

No matter what, we’re here to support your total health — mind, body, and spirit. That goes for you and every member, patient, employee, and community we serve.

For the latest information on COVID-19 and care near you, visit

Get help with self-care using apps and other online tools
Right now, it’s especially important to care for the whole you — mind, body, and spirit. Whether you’re looking for help with sleep, stress, or relationships, we have many digital tools for your mental health and wellness.

Available at no cost to our members, the myStrength app offers a personalized program with interactive activities, in-the-moment coping tools, inspirational resources, and community support. And it has new features specifically designed to help you cope with fear or anxiety about the coronavirus. Get started at

Remember, you don’t need to be tested if you aren’t showing symptoms
We’re prepared to test patients for COVID-19 if they meet the guidelines set out by the Centers for Disease Control and Prevention and your local public health agency. Testing isn’t recommended for people with mild or moderate symptoms, and you don’t need to be tested if you aren’t showing symptoms.

COVID-19 tests are only available when medically necessary, so please don’t come into a Kaiser Permanente facility for testing unless a doctor refers you. If you’re concerned that you or a family member are showing symptoms of COVID-19, please contact us before coming in. Please be sure to tell us if you work in law enforcement, emergency medical services, or health care.

Get care by phone or video without leaving your home
We’re complying with the state requirements to stop all elective and nonurgent medical procedures and in-person appointments until further notice. As a result, we’re scheduling only virtual appointments (phone or video) for members with our doctors unless you have an urgent health issue.

Virtual visits allow our members to stay at home and still get great care. They also help reduce the risk of exposure to community spread of COVID-19 and ease the global shortage of personal protective equipment — like masks, gowns, and gloves.

Members have a choice of phone or video appointments. You also can call your doctor with any questions about your ongoing care needs, or email your care team using If you think your health problem is urgent, call our Advice Line at 703-359-7878 to see if an in-person appointment is needed.

Policies on limiting visitors
Given the current situation, our medical centers have implemented visitor restrictions to protect everyone’s health. Members should not bring visitors with them to their appointment unless it’s necessary (for example, if they have no childcare or need assistance). Members who need assistance can bring one visitor to their appointment, but this visitor must be in good health (no fever, cold, cough, or flu symptoms). While in the medical centers, members should keep at least 6 feet of distance from each other whenever possible. We also ask that members follow respiratory hygiene practices.

Prescriptions and pharmacy call center
Our pharmacies are experiencing a high volume of refill requests and calls at this time. We apologize for this inconvenience. To support physical distancing, we encourage members to use mail order for all nonurgent prescriptions. Most prescriptions can be filled by mail, and we’re working as quickly as possible to make sure you receive your mail order within 7 days. Sign up on You can use the Kaiser Permanente app to receive shipment notifications that will help you track your order.

For urgent situations, we can provide same-day delivery of medications for patients who don’t have anyone who can pick up their medication and can’t wait for mail order. If you must receive same-day delivery, please contact your local Kaiser Permanente pharmacy.

If you’re having trouble paying for coverage, we want to help
We’re deeply committed to making sure our members and the communities we serve have access to the care they need. If a Kaiser Permanente member loses coverage due to job loss, we can help them learn about their options. Whatever their care needs, our team can help members navigate the complexities to find the coverage they want and need so there’s no disruption in their Kaiser Permanente care. For more information, please visit

Personal protective equipment
We’re working around the clock to make sure our facilities and staff are ready to provide high-quality care for our members. We’ve been carefully managing our resources, ensuring we have adequate access to protective equipment and medical supplies needed for the screening and treatment of patients with potential and confirmed COVID-19 infections. As we screen more and more patients, our supply needs will increase. We have the supplies and equipment we need today to safely care for our members and protect our staff, and we’re planning for the coming weeks and months to ensure those supplies remain available. You can help us continue to care for our most critically ill patients by using e-visits and phone and video appointments.

We’re developing a national donation network to ensure equitable distribution of critical supplies across Kaiser Permanente and other care providers. In most cases, we respectfully ask that people avoid bringing donations directly to our medical centers, so our care teams can focus on receiving patients with urgent health care needs. If you’re interested in donating, please email We’ll contact you with further instructions. For more information about donating COVID-19 supplies, visit

Please continue to take the necessary precautions to help prevent the spread of the coronavirus. Together, we can work to keep our communities healthy and strong.

For more information, visit

Para más información en español, haga clic aquí.